Case/Program Manager - Monroe County

Title: Case/Program Manager*
Program: Monroe County Mediation Programs
Supervisor: Director, Monroe County
Status: Non-exempt, Full-Time (35 Hours/Week)
Location: Monroe County Courthouse, Rochester, New York
Salary: $21.00 - $22.00 per hour, based on mediation experience
 

General Responsibilities:
Under the direct supervision of the Director of Monroe County and in conformance with the policies and procedures established by the Board of Directors, the Case/Program Manager carries out the daily tasks associated with the case management of their County’s alternative dispute resolution (ADR) programs.
Essential Job Functions:
•Conducts intakes, schedules mediations and prepares hearing notices and agreements;
•Maintains documentation on all cases include opening and closing files;
•Completes Caseload Manager (CLM) recordkeeping;
•Reviews files for completeness before and after mediations;
•Completes statistical information for reports;
•Provides follow-up to referral sources;
•Assists in the scheduling, debriefing and supervision of Volunteer mediators assigned to the program;
•Maintains an effective working relationship with Court personnel;
•Assists in the preparation of monthly, quarterly and annual activity reports;
•Serves as a resource for mediators by identifying potential concerns as well as support services and resources available;
•Assist with outreach efforts and in-Service training as needed;
•Mediates cases when necessary;
•Attends and participates in Center for Dispute Settlement staff meetings and activities.

Requirements:
•Ability to work effectively with clients in various stages of conflict;
•Strong organizational and time management abilities with ability to work independently;
•Ability to work with individuals from all socio-economic backgrounds;
•Proven ability to exercise confidentiality;
•Ability to interview and make assessments;
•Ability to communicate effectively both verbally and in writing;
•Initiative, tact, integrity and a commitment to peaceful conflict resolution through mediation;
•Knowledge of Windows, Excel and basic computer technology;

Education:
•Graduation from a recognized college or university with an Associates Degree in the field of Human Services, Social Science or Criminal Justice, plus two years of work experience in a related field; or
•Any equivalent combination of work experience and education sufficient to indicate ability to perform the job.

Please send Cover letter, Resume, and DEIB Statement* to:
•Amanda Andera, aandera@cdsadr.org

*To be considered for Case/Program Manager, extensive mediation experience is required.

*A Diversity, Equity, Inclusion, and Belonging (DEIB) statement is a brief (1 page) essay in which you highlight your values, goals, and accomplishments in advancing DEIB in the workplace and in your community. Please refer to our agency DEIB statement, which can be found at the bottom of the About page on our website: https://www.cdsadr.org/?q=about