Case/Program Manager - Ontario/Yates County

Title: Case/Program Manager* 
Status: Full Time – 35 hours per week (hourly, non-exempt) 
Program: Ontario/Yates County Mediation Programs 
Location: Canandaigua and Penn Yan, New York*
Salary: $21.00 to $22.00 hr

General Responsibilities:
The primary purpose of this job is to case manage referrals to Mediation Programs in Ontario/Yates County.

Specifics of Duties:
Conducts intakes, schedules mediations and prepares hearing notices and agreements;
Maintains documentation on all cases include opening and closing files;
Reviews files for completeness before and after mediations;
Completes statistical information for reports;
Provides follow-up to referral sources;
Assists in the scheduling, debriefing and supervision of Volunteer mediators assigned to the program;
Maintains an effective working relationship with Court personnel;
Assists in the preparation of monthly, quarterly and annual activity reports;
Completes Caseload Manager recordkeeping;
Serves as a resource for mediators by identifying potential concerns as well as support services and resources available;
Assist with outreach efforts and in-Service training as needed;
Mediates cases when necessary;
Attends and participates in Center for Dispute Settlement staff meetings and activities.

Required Knowledge and Skills:
Must be able to complete training and apprenticeship to become a certified mediator;
Ability to work effectively with clients in various stages of conflict;
Strong organizational and time management abilities with ability to work independently;
Ability to work with individuals from all socio-economic backgrounds;
Proven ability to exercise confidentiality;
Ability to interview and make assessments;
Ability to communicate effectively both verbally and in writing;
Initiative, integrity and a commitment to peaceful conflict resolution through mediation;
Knowledge of Windows, Excel and basic computer technology;

Minimum Qualifications:
•Graduation from a recognized college or university with an Associates Degree in the field of Human Services,Social Science or Criminal Justice, plus two years of work experience in a related field; or
•Any equivalent combination of work experience and education sufficient to indicate ability to perform the job.
•*To be considered for Program Manager, mediation experience is required.
•*This position requires travel between the Canandaigua and Penn Yan offices.

Please send Cover letter, Resume, and DEIB Statement*to: Michelle Mitchell, Director of Ontario/Yates County mmitchell@cdsadr.org

*A Diversity, Equity, Inclusion, and Belonging (DEIB) statement is a brief (1 page) essay in which you highlight your
values, goals, and accomplishments in advancing DEIB in the workplace and in your community. Please refer to our
agency DEIB statement, which can be found at the bottom of the About page on our website:
https://www.cdsadr.org/?q=about

The Center for Dispute Settlement is an Equal Opportunity Employer.