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 Spotlight on:
Conflict Skills
in the Workplace
Have you experienced any of these situations at work?
- Aggressive co-workers
- Bullying
- Disrespect
- Microaggressions
- Not getting credit for your work
- Micromanagement
- Lack of transparency
- Lack of opportunities for creativity and innovation
- Lack of collaboration and communication
Situations such as these and other types of conflict at work can lead to many negative outcomes, including low morale, high rates of turnover, low productivity, and adverse mental health and physical health outcomes.
On the other hand, workplaces that invest in conflict skills trainings are more likely to see benefits including increased morale, better organizational performance, increased creativity and innovation, reduced conflict, and enhanced problem-solving skills.
The Center is proud to offer a range of trainings specifically geared for workplace teams:
Conflict Skills
Conflict Resolution is a constructive approach to interpersonal and inter-group conflicts that helps people with opposing positions work together to arrive at mutually acceptable solutions. This interactive curriculum –
· Identifies personal styles of conflict management
· Examine beliefs and attitudes about conflict resolution
· Explores the use of effective communication as a means of resolving conflict
· Examines various methods used in conflict resolution
· Examines conflict and how it relates to everyday life
Implicit Bias
This workshop is designed to promote greater awareness of inclusion and equity in respect to race, culture, gender and gender identity, age, cognitive/physical ability, religious affinity and any other “isms” that deter equity in and inclusion at the individual, institutional and systemic levels. This curriculum reflects current innovative and evidence-based research that exposes the unconscious nature of bias and its effects on our thinking, decisions and actions. As a result of this training participants will –
· Understand biases as a natural human attribute in response to stimuli/triggers and recognize the differences between implicit bias, stereotyping, and explicit bias.
· Recognize the cultural and societal imprints that can shape biases and foster personal behaviors such as micro aggressions which can negatively impact personal and workplace relationships
· Recognize the impact biases can have in employee service delivery to the communities they seek to serve
Diversity, Equity, Inclusion, & Belonging (DEIB)
The Center’s DEIB workshop series is designed to create safe, brave, and supportive spaces for participants to engage in self-reflection and dialogue about the topics of diversity, equity, inclusion, and belonging. These topics can stir up difficult emotions, and participants are often afraid of “saying the wrong thing,” which can often shut down conversation. As certified mediators, our trainers use proven, effective techniques for responding to heightened emotions that frequently come up during these discussions. Differences of opinion are approached as an opportunity for learning, empowerment, and recognition of each other’s humanity. This workshop series includes four 2-hour workshops on the following topics:
· Introduction to Diversity, Equity, Inclusion, and Belonging (DEIB)
· Identity and Self-Awareness
· Power and Privilege
· Implicit Bias and Microaggressions
Individual Consultation
Individuals may find that they need intensive, individualized support as they navigate interpersonal situations. Center staff can provide one-on-one consultation on topics including: conflict management, self-awareness, leadership, implicit bias, diversity/equity/inclusion, and other topics as needed.
All of our trainings can be customized to meet the needs of your team. Contact Ronalyn Pollack, Director of Training and Community Engagement, to learn more:
rpollack@cdsadr.org; 585-546-5110 ext. 113
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