August 2026 Newsletter

CDS August 2026 newsletter photo

August 2026 Newsletter

Message from Incoming

President & CEO

Jose Cruzado

 

It is with gratitude and a profound sense of honor that I accept the role of President & CEO of the Center for Dispute Settlement. Having served as CDS’s Director of Operations, I have seen firsthand the dedication of our staff, volunteers, mediators, and community partners—and the meaningful difference our services make throughout Greater Rochester.

 

As President & CEO, I am committed to leading with transparency, innovation, and integrity. I look forward to strengthening our mediation services, expanding community programming, investing in our staff, and building partnerships that promote peaceful and constructive conflict resolution.

 

Please consider supporting our summer fundraiser. Your donation helps bring peace to a family, hope to a neighborhood, and confidence to a community. By investing in CDS, you are helping reduce violence and build stronger, safer communities.

 

Farewell and Thank you to Shira May

 

The Center for Dispute Settlement staff, volunteers, and community partners acknowledge the profound impact that Dr. Shira May has had over the last five years. Her service with CDS is impeccable from securing grant funding to partnering with HOPE First Roc to delivering dozens of trainings throughout New York State.

 

Dr. Shira May will be missed and the community wishes her the best of luck in her future endeavors. Thank you Dr. May for leading the Center for Dispute Settlement Center with grace and resilience. You and your impact are greatly appreciated.

 

Thank you to everyone who attended Shira's Farewell Celebration on Thursday, July 30, 2026 at Flight Wine Bar. Special thanks to our sponsors, I. Gordon Corporation and Enterprise Network Systems Inc.

FREE Restorative Practices Tier 1 Training August 25-27 in Wolcott NY

 

Seats are still available at our free Community Building Circle Training on August 25-27 in Wolcott, NY.

 

Designed for faculty, school social workers, principals, and other student support staff, this three-day training offers hands-on and skill-focused learning experience.

 

Participants will gain the understanding, skills, and mindset needed to become confident circle keepers in their classroom and school communities.

 

On- site coaching by experienced circle keepers will be available to provide attendees feedback and support.



Participants will learn:

  • Basic principles and values of restorative justice and how they relate to restorative circles
  • Circle design and facilitation practices that promote a sense of community, honest sharing, and deeper listening.

 

 

Workplace Mediation Training for

Human Resources Staff

 

CDS provided a 3-day Workplace Mediation Training for Ontario County Human Resources staff, supporting this team's ability to respond to staff conflict and facilitate difficult conversations.

 

Participants commented about the training:

 

"It was helpful to really immerse into the training for 3 full days. I learned great reflective practices and learned from all the examples shared by the trainers, flexibility to meet our needs/answer questions, role playing and discussing options for "how would you respond to this?". Trainers were incredibly knowledgeable which really made this a good experience. THANK YOU!!"

 

"Opening each day that way allowed me to settle in to the room/group and open myself to new information. Closing out the day gave me an opportunity to reflect on what I gained and transition from a learning environment to the home environment. We don't always make time for that in busy work lives/environments and I appreciated the mindful self-care practices. I'm also very grateful for [the trainers'] teaching styles and their presence in the room - both had so much knowledge to offer, gave real-world examples, and both have very reassuring/comforting presence."

 

CDS offers mediation training for businesses, nonprofits, government agencies, and community organizations. We also offer peer mediation training for middle- and high-school students. Learn more about our training programs.

Reflections on Anti-Bias Training

 

By Martha Chazanoff, Program Manager, Livingston County

 

One of the things I have enjoyed about co-leading the Anti-Bias Trainings sponsored by the Finger Lakes Hate & Bias Prevention Council has been the honest conversations in which I and other participants in the trainings have engaged. Every one of the sessions that I have either attended or led has led to insights about myself, my thinking, and my behaviors– both past and present.

 

One such occurrence, at a recent training in Livingston County facilitated by Amanda Andera and myself, helped me clarify HOW, WHY, AND WHEN my thoughts began to evolve– what or whom transformed my worldview in which I casually accepted my white privilege while obliviously disregarding the struggle and need for both unity and resolve by others who do not share my background. 

 

I worked for Pam as a home health aide when I attended college in San Diego. Pam was a crisis line counselor, and clearly she had skills in effective communication, patience, and non-judgmental objectivity. I had shared with her my musings about “other” groups having “____ Power” and “____ Alliance” clubs/groups/meetings, and how I didn’t understand why THAT was ok, but having a “White Power” meeting was not.

 

Yes, I cringe at that memory more than words can explain, but it is what it is. I had, until that moment, been taught to overlook the experiences, history and the struggles of non-white, marginalized groups. I was, as they say, a “very good student” and my thoughts, words, and behaviors reflected those teachings.

 

But Pam– Pam didn’t attack me. She didn’t shout, “Racist!” She didn’t belittle me or express judgment. She taught me. She explained how historically groups which we label “minorities” in this country have existed and struggled against oppression– against laws and attitudes created to maintain power for white people. Because the color of my skin, my religion, my native language, my sexual orientation had never been used by others to “hold me down,” I already had power. Others were within their right to demand access to power they had historically been denied.

 

And just like that– I understood. There was nothing magical about ME for learning that— it was Pam. Her clarity, her patience, her non-judgmental demeanor– that was the key that unlocked the door to my understanding.

 

Remembering that conversation and having the opportunity to process those memories in the safe space of anti-bias trainings has led me to ponder how I might provide a similar calm, non-hostile response when I hear others make statements that demonstrate deficiencies in understanding. 

 

For me, the response given by Pam as she seized upon a teachable moment without hostility or attack, has made all the difference in my growth.  

 

 
 
 
 
 
 
 

Request CDS Training

If your organization, school, or business is interested in training by the Center for Dispute Settlement, please submit a training inquiry form.

 
 

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