|
Congratulations to Michelle Mitchell on
20 years with CDS!
by Cheryl Prewitt,
Program Manager, Monroe County
Michelle currently serves as the Director for Ontario and Yates Counties. Throughout her career, she has contributed to numerous CDS initiatives, including the Executive Search Committee, the Divorce Arbitration/Divorce Mediation Workgroup, RELC (where she served as Chair), and the Training Team. She currently facilitates the Data Team and will soon begin facilitating the Case Management Forum. Since 2016, Michelle has also served as the Super User for the CDS Case Load Manager (CLM) database system and has participated in meetings with Community Dispute Resolution Centers (CDRCs) from across New York State.
Michelle’s journey—from intern to director—reflects her commitment to restorative practices, lifelong learning, and supporting both clients and colleagues. Her leadership continues to strengthen CDS while helping create opportunities for growth, healing, and meaningful change.
How did you first get connected to CDS, and what drew you to this work?
Michelle first came to CDS as an intern in 2004 while attending FLCC as a Criminal Justice major with a focus on Probation and Restorative Justice. Her advisor, Professor Phillips, suggested she complete her internship at CDS, where Ontario County Director Ed Pevear welcomed her to the organization. A few years later, she was hired as a Case Manager serving Yates County.
Michelle was drawn to the work because it challenged her professionally and offered something different from traditional justice approaches. She values that mediation allows clients to exercise self-determination, empowering them to make their own decisions and choose their own outcomes.
Who has been an important person in your journey at CDS, and why?
Michelle credits many people with supporting her throughout her career at CDS.
One of the first was Ingrid Welch, who helped her develop the skills needed for both office operations and working directly with clients. Ingrid introduced her to the many aspects of being a CDS employee and provided a strong foundation early in her career.
Kim Reisch also played a significant role by supporting Michelle professionally and personally. Kim encouraged her to build confidence by serving on committees, participating in new training opportunities, and exploring new approaches to her work.
Michelle also fondly remembers the Monroe County coworkers who made her feel welcomed, supported, and appreciated whenever she worked there. She especially recognizes Dorethea Jackson-Smith, Margie Fears, Sherry Walker-Cowart, and Kim Stowell for their encouragement and kindness.
What is the most rewarding part of your job?
For Michelle, the greatest reward comes from connecting with clients and witnessing their personal growth. She finds it especially meaningful when clients realize that their story is worth listening to, when they recognize their own ability to make decisions, and when they understand that asking for help is a sign of strength. Being there to support them through those moments is what makes the work so rewarding.
What do you appreciate most about your fellow staff and volunteers?
Michelle deeply appreciates the dedication of CDS volunteers. They commit to extensive training, participate in difficult and deeply personal conversations with clients, and continue to give their time and compassion to the work.
She also believes that CDS staff become much more than coworkers—they become an extended family. She values the kindness, empathy, and genuine care her colleagues bring to every interaction with clients and with one another.
Michelle can be reached at mmitchell@cdsadr.org
|